Track and trace that keeps brokers informed.
Brokers want updates. Drivers want to drive. We handle check calls and status updates so neither you nor your drivers spend the day on the phone.
Updates from pickup to delivery.
Pickup updates
Arrival, loading and departure updates sent to the broker.
Delivery updates
Arrival and delivery confirmation, followed by POD collection.
Check calls
Scheduled check calls handled on your behalf.
Appointment communication
Confirming, rescheduling and relaying appointment times.
Exception management
Delays, breakdowns and appointment problems communicated early, with documentation for detention where it applies.
Fewer calls to your drivers. Better information for brokers.
- Update requirements are taken from each rate confirmation.
- Drivers have one point of contact for load questions.
- Exceptions are reported to you and the broker as they happen.
Do you provide track and trace?
Yes. Pickup and delivery updates, check calls, appointment communication and exception management, so brokers get updates without calling your drivers or you. Coverage runs 24/7.
Combine it with the rest of the desk.
Grow your fleet without growing your office at the same pace.
Smart Lane Solutions provides outsourced dispatch and back-office operational support, so adding trucks does not mean adding the same amount of administrative work.