Run Your Trucks. We'll Run the Office.
Outsourced dispatch and back-office operations for U.S. trucking companies.
From a single truck to a growing fleet, Smart Lane Solutions helps carriers manage freight, broker communication, paperwork, billing support, tracking and daily operational workload, without building a larger in-house office.
- Dispatch
- Back office
- Billing
- Fleet support
- Truck 01Dry van · Columbus, OH to Nashville, TNActive
- Truck 02Reefer · Pickup done, en route to deliveryLoadedPickupDelivery
- Truck 03Flatbed · Broker offer under reviewNegotiating
- Truck 04Box truck · Delivered, paperwork inDelivered
Documents
- Rate conSigned
- BOLReceived
- PODPending
Billing
- InvoicePrepared
- FactoringSubmitted
- DetentionDocumented
Tracking
- PickupOn time
- Check callLogged
- DeliveryScheduled
Your fleet shouldn't require a bigger office every time you add a truck.
Every truck you add brings its own broker calls, paperwork, tracking and billing. The work does not shrink as the fleet grows. It multiplies.
Eventually, the owner becomes the dispatcher, administrator, billing department and problem solver.
That's where we come in.
- Broker communication+1
- Load planning+1
- Driver communication+1
- Rate confirmations+1
- BOL and POD management+1
- Tracking+1
- Billing+1
- Factoring documentation+1
- Detention paperwork+1
- Administrative work+1
An operational support layer behind your fleet.
Smart Lane Solutions provides outsourced dispatch and back-office support designed around the way your carrier actually operates.
We work inside your lanes, your equipment rules and your preferred brokers. You keep the authority and the decisions. We take on the calls, the documents and the follow-up that fill an office day.
Everything behind the wheel, handled by one team.
Choose dispatch, back office or both. Each service can be used on its own or combined into an outsourced operations desk.
Dispatch Operations
- Load sourcing
- Rate negotiation
- Broker communication
- Load booking
- Lane planning
- Trip coordination
Back-Office Operations
- Rate confirmations
- BOL and POD management
- Document organization
- Carrier packets
- Operational records
Billing & Invoicing
- Invoice preparation
- Factoring submissions
- Documentation verification
- Payment follow-up support
Track & Trace
- Pickup updates
- Delivery updates
- Check calls
- Appointment communication
- Exception management
Fleet Operations Support
- Fleet coordination
- Driver communication
- Load planning
- Administrative workflows
- Operational reporting
Driver Support
- Driver communication
- Trip coordination
- Document collection
- Administrative assistance
Accessorial Support
- Detention documentation
- Layover
- TONU
- Lumper documentation
- Other applicable accessorial paperwork
Compliance Administration
- Administrative support for carrier compliance processes and documentation
Built for fleets, not just individual trucks.
Adding trucks should not mean adding the same amount of administrative overhead.
Owner-operators
Operational support for owner-operators who want time back for driving and running the business.
Small fleets
Flexible dispatch and administrative support while the office is still you and maybe one other person.
Growing fleets
Outsourced operations support for fleets where paperwork and coordination now grow with every truck.
Established carriers
Scalable operational support built around your fleet requirements and the team you already have.
One truck or twenty, the goal is the same.
Spend less time on administrative work and more time running your business. Owner-operators get the same process and communication as a fleet, sized for one or two trucks.
You built the fleet. You shouldn't have to spend your entire day running the office.
Grow your fleet without proportionally growing your administrative workload.
Support for the equipment you operate.
Every trailer type comes with its own paperwork, requirements and questions to ask before a load is booked. Our workflow accounts for them.
Dry Van
Enclosed freight across regional and long-haul lanes.
Reefer
Temperature-controlled loads with tighter documentation.
Flatbed
Open-deck freight where securement and tarps matter.
Step Deck
Taller freight that needs a lower deck height.
Conestoga
Covered open-deck freight with side or overhead loading.
Hotshot
Time-sensitive and partial loads on lighter equipment.
Box Truck
Local and regional freight on straight trucks.
Car Hauler
Vehicle transport with inspection-heavy paperwork.
Power Only
Tractor-only loads pulling a provided trailer.
Other Equipment
Running something not listed here? Ask us.
Specialized support for open-deck carriers.
Flatbed, step deck, conestoga and hotshot loads need more detail on commodity, weight, dimensions and tarps before anyone says yes.
Already have dispatchers? We can support them too.
Your dispatch team shouldn't have to spend their day chasing paperwork.
Many carriers already have good dispatchers who lose hours to administrative follow-up. We take that workload off their desk so they can stay focused on planning loads and moving trucks.
- Rate confirmations
- BOL and POD collection
- Document organization
- Billing preparation
- Factoring submissions
- Check calls
- Detention documentation
- Broker communication
- Administrative follow-up
Your dispatch team keeps
- Load decisions
- Driver assignments
- Broker relationships
- Lane strategy
- Customer priorities
We take off their desk
- Rate cons
- BOL and POD collection
- Document filing
- Invoice preparation
- Factoring packets
- Check calls
- Detention records
- Follow-up calls and emails
From onboarding to operations in four steps.
- 01
Tell us about your operation
Fleet size, equipment, lanes and current workflow.
- 02
Build your support plan
Select the operational services that fit your business.
- 03
Integrate with your workflow
Establish communication channels, documents, preferences and responsibilities.
- 04
Put your trucks to work
We manage the agreed operational responsibilities while you remain in control of your carrier.
Keep your authority. Keep your control. Outsource the workload.
Smart Lane Solutions is an outsourced support partner. Your carrier remains responsible for, and in control of, its transportation operation. Loads are booked under your own MC number, nothing is booked without your approval, and the broker or shipper contracts with you directly.
Service structure and responsibilities are defined by the carrier agreement and applicable laws and regulations.
Built around the carrier, not the dispatcher.
Carrier-Controlled Decisions
The carrier maintains control over operational decisions. Nothing is booked without your approval.
Transparent Communication
Clear communication around loads, drivers and operational issues, so you are never the last to know.
Equipment-Aware Support
Workflows are adapted to the equipment being operated, from dry vans to open-deck trailers.
Administrative Relief
Reduce the amount of office work handled internally by you and your team.
Scalable Support
Support can evolve as the fleet grows, without rebuilding your office at every stage.
One Operational Partner
Bring dispatch, paperwork and administrative support together under one team.
Let's look at how your fleet operates today.
Tell us about your trucks, equipment and current workflow. We'll identify where outsourced operational support could fit into your business.
- Reviewed by our operations team, then followed by a call to walk through your workflow.
- No obligation. You decide what, if anything, you want to hand off.
- Pricing is set for your fleet and the services you choose, and confirmed with you before any work begins.
- We do not sell or share carrier information with list sellers or marketers.
Fleet assessment request
Takes about two minutes. It goes to our operations team, not a marketing list.
Questions carriers ask us.
Short answers to the questions that come up most. The full list covers equipment, billing, onboarding and compliance.
Do you work with fleets?
Yes. Small, growing and established fleets are the core of what we do. Support is scoped to your fleet size, your equipment and the services you choose, whether you run 5 trucks or 50.
Do you work with owner-operators?
Yes. Owner-operators and 1 to 2 truck carriers are welcome. You get the same process and communication as a larger fleet, sized for one or two trucks.
Can you support carriers that already have dispatchers?
Yes. We can take administrative work off your in-house dispatch team, including rate confirmations, BOL and POD collection, billing preparation, factoring submissions, check calls and detention documentation, so your dispatchers can stay focused on moving trucks.
Do you support billing?
Yes. We prepare invoices, verify that the supporting documents are complete, submit to brokers or your factoring company, and follow up on open payments as part of billing support.
How does onboarding work?
It starts with a fleet assessment. We learn your fleet size, equipment, lanes and current workflow, build a support plan from the services that fit, then set up communication channels, document handling, preferences and responsibilities before we start. How quickly we start depends on your fleet size and how many services you choose, and we agree a start date with you during the assessment.
How is pricing determined?
Pricing is built around your operation. It depends on the number of trucks, your equipment and which services you choose, and it is confirmed with you before any work begins.
Do you require a long-term contract?
No long-term commitment and no cancellation penalty. The arrangement can be ended with written notice. We would rather keep your business because the work is good than because you are locked in.
Do carriers maintain control over their operations?
Yes. You keep your authority and your decisions. Loads are booked under your own MC number, nothing is booked without your approval, and you can turn down any load. The exact service structure and responsibilities are set out in the carrier agreement.
Grow your fleet without growing your office at the same pace.
Smart Lane Solutions provides outsourced dispatch and back-office operational support, so adding trucks does not mean adding the same amount of administrative work.