Dispatch support built around your operation.
Our dispatch team sources, negotiates and books freight for your trucks inside the lanes, equipment rules and rate expectations you set. Every load is booked under your authority, and nothing is booked without your approval.
A dispatch desk that works the way your carrier does.
Load sourcing
Searching load boards and broker contacts for freight that fits your equipment, lanes and schedule.
Rate negotiation
Negotiating with brokers on your behalf, with your minimums and preferences in mind.
Broker communication
Calls, emails and setup requests with brokers, handled professionally and promptly.
Load booking
Booking the loads you approve and confirming the details on the rate confirmation.
Lane planning
Planning loads around home time, backhauls and the lanes you want to run.
Trip management
Coordinating pickup and delivery appointments and the steps in between.
Driver communication
Sending load details to drivers and keeping them informed on changes.
Tracking
Pickup and delivery updates to brokers so your drivers can keep driving.
You set the rules. We work inside them.
- You define your lanes, equipment rules, minimum rates, home time and broker preferences.
- We present each load with the broker, lane, weight and rate before it is booked.
- You approve, and we book, confirm and coordinate the trip.
- Turning down a load costs you nothing.
Do you provide dispatch-only services?
Yes. Our Dispatch Support package covers load sourcing, rate negotiation, broker communication, load booking and trip coordination, for carriers that handle their own back office.
Do carriers maintain control over their operations?
Yes. You keep your authority and your decisions. Loads are booked under your own MC number, nothing is booked without your approval, and you can turn down any load. The exact service structure and responsibilities are set out in the carrier agreement.
Do you work with new authorities?
Yes. Many brokers want a carrier to have some time in business before they will set it up, which is exactly when a new carrier needs an organized desk working the brokers that will. Tell us when your authority was granted in the fleet assessment.
Combine it with the rest of the desk.
Grow your fleet without growing your office at the same pace.
Smart Lane Solutions provides outsourced dispatch and back-office operational support, so adding trucks does not mean adding the same amount of administrative work.