Your trucks are moving. Your office should be too.
Outsourced administrative and operational support for U.S. trucking companies. Use it alongside our dispatch, or on its own to support the dispatchers you already have.
The office work that follows every load.
Documents
Rate confirmations, BOLs, PODs and carrier packets, collected and organized.
- Rate confirmation management
- BOL and POD collection
- Carrier setup packets
- Organized digital records
Billing
Invoices prepared from complete, matching paperwork.
- Invoice preparation
- Documentation verification
- Payment follow-up support
Factoring Support
Packets prepared and submitted to the factoring company you use.
- Packet preparation
- Submission
- Follow-up on rejected or missing items
Track & Trace
Updates to brokers so they stop calling your drivers.
- Pickup and delivery updates
- Check calls
- Exception management
Broker Communication
Professional, prompt replies to broker requests and questions.
- Setup requests
- Load updates
- Paperwork requests
Driver Communication
Getting the right information and documents to and from drivers.
- Load details
- Document reminders
- Appointment changes
Operational Administration
The recurring tasks that keep an office running.
- Administrative follow-up
- Operational records
- Status summaries
Accessorial Documentation
Building the record that supports a claim for extra pay.
- Detention documentation
- Layover
- TONU
- Lumper documentation
- Other applicable accessorial paperwork
Already have dispatchers?
Back-office support works on its own. Your team keeps the load decisions; we take the paperwork and follow-up off their desk.
Do you provide back-office-only services?
Yes. Carriers that dispatch their own trucks can hand us the administrative side on its own: rate confirmations, BOL and POD management, billing and factoring submissions, track and trace, and accessorial documentation.
Can you support carriers that already have dispatchers?
Yes. We can take administrative work off your in-house dispatch team, including rate confirmations, BOL and POD collection, billing preparation, factoring submissions, check calls and detention documentation, so your dispatchers can stay focused on moving trucks.
Do you work with factoring companies?
Yes. We prepare and submit invoice packets to the factoring company you already use, and check that the rate confirmation, BOL and POD match before anything goes out.
Combine it with the rest of the desk.
Grow your fleet without growing your office at the same pace.
Smart Lane Solutions provides outsourced dispatch and back-office operational support, so adding trucks does not mean adding the same amount of administrative work.