An outsourced operations department for your trucking company.
For fleets of 5, 10, 20 trucks and more. We provide the dispatch support, back-office workflows and coordination that a growing carrier needs, without building that department in-house.
What a fleet operations desk covers.
Scalability
Support that grows with the fleet, so a new truck does not mean a new hire in the office.
Workflows
Defined processes for loads, documents and billing, so nothing depends on one person remembering.
Operational coordination
Coordinating loads, drivers and paperwork across the whole fleet.
Administrative relief
Taking the daily administrative work off the owner and the existing team.
Fleet visibility
Regular operational reporting on loads, documents and open items, in a format agreed at onboarding.
Driver communication
A consistent point of contact for drivers on load details and documents.
Billing support
Invoices and factoring submissions prepared from complete paperwork.
Dispatch support
Load sourcing, negotiation and booking for some or all of your trucks.
The office problems change as the fleet grows.
At 5 trucks the owner is usually still doing the office work. At 10, a dispatcher is overloaded. At 20, paperwork and coordination need their own process. We build support around the stage you are at.
- Start with the services that relieve the biggest bottleneck.
- Add services as the fleet grows.
- Keep your existing team and processes where they work well.
Do you work with fleets?
Yes. Small, growing and established fleets are the core of what we do. Support is scoped to your fleet size, your equipment and the services you choose, whether you run 5 trucks or 50.
Can you support carriers that already have dispatchers?
Yes. We can take administrative work off your in-house dispatch team, including rate confirmations, BOL and POD collection, billing preparation, factoring submissions, check calls and detention documentation, so your dispatchers can stay focused on moving trucks.
How is pricing determined?
Pricing is built around your operation. It depends on the number of trucks, your equipment and which services you choose, and it is confirmed with you before any work begins.
Combine it with the rest of the desk.
Grow your fleet without growing your office at the same pace.
Smart Lane Solutions provides outsourced dispatch and back-office operational support, so adding trucks does not mean adding the same amount of administrative work.