Services
Dispatch and back-office services for U.S. carriers.
Use one service or combine several into an outsourced operations desk. Every engagement is built around your fleet, your equipment and the way you already work.
All services
Eight ways to take work off your desk.
01
Dispatch Operations
- Load sourcing
- Rate negotiation
- Broker communication
- Load booking
- Lane planning
- Trip coordination
02
Back-Office Operations
- Rate confirmations
- BOL and POD management
- Document organization
- Carrier packets
- Operational records
03
Billing & Invoicing
- Invoice preparation
- Factoring submissions
- Documentation verification
- Payment follow-up support
04
Track & Trace
- Pickup updates
- Delivery updates
- Check calls
- Appointment communication
- Exception management
05
Fleet Operations Support
- Fleet coordination
- Driver communication
- Load planning
- Administrative workflows
- Operational reporting
06
Driver Support
- Driver communication
- Trip coordination
- Document collection
- Administrative assistance
07
Accessorial Support
- Detention documentation
- Layover
- TONU
- Lumper documentation
- Other applicable accessorial paperwork
08
Compliance Administration
- Administrative support for carrier compliance processes and documentation
Service packages
Three common starting points.
Most carriers start with one of these and adjust from there.
Package 01
Dispatch Support
For carriers that manage their own back office.
- Load sourcing
- Rate negotiation
- Broker communication
- Load booking
- Trip coordination
PricingBuilt around your operation
Package 02
Dispatch + Back Office
For carriers that want an outsourced operations desk.
- Dispatch
- Broker communication
- Documentation
- Track & trace
- Billing support
- Factoring documentation
- Administrative support
PricingBuilt around your operation
Package 03
Fleet Operations Support
For growing fleets. Built from the services that apply to your operation.
- Dispatch
- Back-office support
- Driver coordination
- Billing workflows
- Tracking
- Operational reporting
- Administrative coordination
PricingBuilt around your operation
Pricing
Custom pricing, built around your operation.
A one-truck carrier needing dispatch and a 20-truck fleet needing a full back office are different engagements, so we do not publish a one-size price list.
- Pricing depends on fleet size, equipment and the services you choose.
- Your pricing is confirmed with you before any work begins.
- No long-term commitment and no cancellation penalty.
Next step
Grow your fleet without growing your office at the same pace.
Smart Lane Solutions provides outsourced dispatch and back-office operational support, so adding trucks does not mean adding the same amount of administrative work.